Stephen Wilshaw
09.03.2025
Table booked 7 days in advance so surprised to arrive promptly and the concierge didn't have a table for us and told us to go to the bar and get some drinks while we wait for them to get a table ready for us. We were then forgotten about. Surprising after you'd phoned me in the week to check we were coming and after I'd spoken to you 1 hour before our booking to see if we could put it back 30minutes and was told it was impossible so we ensured we arrived at the original time booked only to find no table was ready for us. We then left after waiting at the bar for 15 minutes and overall we didn't feel at all welcome.
jade miller
08.03.2025
so yummy definitely recommend!! lovely staff
Kelly Hickman
06.03.2025
Been here today for our sons 21st food was amazing and the staff were so welcoming our son even got to pull his own birthday pint free of charge will definitely be returning in the future
Carolanne Pask
05.03.2025
Went here for brunch and asked if we could have some pancakes on the side, rather than as a meal. The host then said 'I will ask the chef' and didn't come back to us. Anyway, food came, which by the way was absolutely delicious, and we got our two pancakes on the side.
Fast forward to the bill coming and we were charged £9.50 for a Strawberry pancake meal despite only having two pancakes. It was extremely disappointing to see that we were charged for a full meal when we only enquired about having the pancakes on the side. The host said that the chef had said to put it through as that. Had the host come back and checked with us, to confirm that it was not possible to have as a 'side', we would have instead had the full pancake meal, or made another choice.
When we questioned it when paying the bill the host simply said ' we were going to put it through as 2 kids pancakes but that would have been £10'. I just wish that they would have confirmed that it wasnt possible rather than charging for a full meal and not confirming that we were okay with the cost of that. Very disappointing and such a shame as we've only ever had positive experiences here but today let us down. I'm sure we will be back at some point in the future but we will certainly be more careful what we ask for. (I completely understand it wasnt an option on the menu, but just to repeat myself, we would have rather the host simply said 'we can't do that' compared to what they did do).
The music from the movies was quite loud in the restaurant that mixed with the normal background music which was quite distracting. However, it wasnt very busy at the time we went and I'm sure that the movie music would have been drowned out by general chatter when it got busier.
The only other thing to comment on was that we ordered two of the same muffin meals, yet both plates had different portion sizes of the Tater Tots.
Debbie Ashby
03.03.2025
We visited after their recent refurb and had a lovely time .
The food and service was great .
I had the bourbon brisket tacos and they were delicious as well as the 8 hour smoked beef rib served with sweet Tennessee Gravy!
Their new RIVER ROOM has a retractable roof which will be perfect for sunny day dining .
Wing Nut
04.03.2025
Dined here on 3rd March 2025, greeted in a polite and friendly manner, seated quickly, order taken quickly, food arrived without delay and was very nice.
No complaints, enjoyed the visit, will return in the future.
Byron (Byron)
03.03.2025
Restaurant itself, very nice.
Food is lovely but some of the sizes are just a tad small for the prices.
Service is top class.
Atmosphere, music is great, personally prefer more bluesy music than Country but that's not a problem , overall look is fantastic.
Will definitely go again.
tony massey
02.03.2025
Not the best experience we have had at hickorys chester due to the service. Once the food arrived we felt forgotten. The only reason we managed to get a drink refill was because we managed to flag down a passing member of staff. Had to get up and ask for the bill. Funnily enough the quickest service we had was to take payment. Will be leaving it a while before a revisit feels a bit like style over substance since refurbishment unfortunately
Elizabeth Massey
02.03.2025
We've had quite a few fantastic meals at hickory's chester but unfortunately today's experience wasn't the same. Although the restaurant it's self is looking fabulous after the refurbishment the service seems to have suffered. The food arrived and that was it . We were never approached after that we had to flag down a passing member of staff for a drink order. To get the bill we had to get up and ask for it . The fastest thing to happen was the payment to be be taken and the review app to close before we could finish filling it in . Will definitely be giving them more time to find their feet again before a revisit
Light Seba
27.02.2025
Even though I'm vegan, I enjoyed going there for the drinks & chilled atmosphere , excellent customer service. . Especial thanks to Will at the bar, who remembers how I like my order, and has a beautiful smile every time!🙂🤍
Much Love & Light 🙏⭐💫✨
Jacqueline Perretta
27.02.2025
What a wonderful find in a great location whilst away for the weekend from Kent.
We had the beef rib & brisket. So delicious.
We also tried the beams and onion rings. OMG, amazing.
Really lovely service from Roxy, friendly, helpful & efficient.
Thank you.
Naiyada Rittichot
25.02.2025
Very nice food and fair price. better with promotion on weekday.
sit outside very nice.
Paul Singh
22.02.2025
Great food and service, even better after their refurbishment!
Phil Hall
21.02.2025
Got recommended this place and turned out we got a slot on opening night of there new refurbishment. Booked for 6pm, table wasn't quite ready but got shown to the brilliant bar area which we enjoyed. Once at table our server Vladi was really pleasent, had a really good chat over menu and in general, explained everything clearly. Our kids loved the cinema room and food was amazing. After went back in bar, alot of sport being shown, kids loved the milkshakes. Good chat with Jason possibly management which was nice. All in all, all staff was friendly and a really positive experience for our first time there. Really happy the service charge at the end ( though optional ) goes to all the staff direct. 100% returning
Many Thanks 😁
Lily
21.02.2025
Really cool place for a date or hanging out with friends. Food was delicious and came out in good time. Wasn’t overly pricey for what you get and the service was really great.
Ben Lamb
21.02.2025
Staff could not have been more helpful - we had an amazing meal here.
Look Amear
29.11.2024
When I was younger ''Thanksgiving' was Harvest Festival time? What's changed so you call it that now? Yankeefication of 🇬🇧
Surge
16.02.2025
Best place to chill, Great food and customer service
Mauricio T. Machado
01.02.2025
Best ribs on the Barbie
St Benedicts
29.01.2025
Absolutely love it here! The food is always on point, there's plenty of sport on offer in the sports bar & Brendan the manager of that particular bar is an absolute legend! He's a great host, always easy to contact when you wish to reserve a table & the food is always good! I've eaten here more times than I care to remember over the years & will continue to do so. Nothing is ever too much trouble & it's always been a fantastic experience no matter the occasion. Whether for food or for just a passing drink I've always made a point of visiting. Looking forward to seeing the refurbished outside completed & will see you all again very soon. Keeping doing what you do Bren! 5*❤️
Sarah Deacon
22.01.2025
Love it
Phil B
14.01.2025
Just wow !!
David Worthington
07.01.2025
Absolutely brilliant, staff, Chris you went above and beyond for us, thankyou we will be back when you re-open
